Refund details will be advised to you when you cancel a booking from the Booking Details window.
 
Note: Refunds for "Other Purchases" are mode via the Refund - Other window.
A list of all payments received for this booking will be listed here.
The amount of the refund is entered here. It defaults to the total amount already paid but you can change this according to your own policy guidelines.
Select the method of the refund.
If you are not giving a refund then click here.
Click here to record the refund payout in your transaction records.